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Check out the information below to see if we'd be a good fit for your next career move!

Join Our Redlands Team as a Commercial Lines Account Manager

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This position includes the complete servicing of Commercial Lines accounts during and after initial sale; sales of new and existing accounts. This position requires accurate and courteous service to our fellow employees, clients, producers and company personnel. Each Account Manager shall grow and develop his/her talents and insurance knowledge to the highest level possible.

Arroyo Insurance Services Redlands prides itself in its commitment to cultivating a team/family environment for both clients and staff, while still maintaining capabilities and competitiveness of the mega-agencies; holding true to that ideal, we have high standards for ourselves and our staff, but offer best in class pay and benefits to our team:

Pay & Benefits:

  • Salary compensation commensurate with experience and qualifications
  • 100% Employer Paid Health Insurance
  • Position is eligible to participate in internal bonus programs
  • Position is eligible to participate in carrier incentive programs
  • Dental, Vision, and ancillary Life Insurance programs available for participation
  • 401(k) program with annual employer profit sharing contributions

Principle Duties and Responsibilities:

  • Act as frontline manager of client needs, managing the day to day servicing of commercial accounts
  • Work with Commercial Producers to manage both new and renewal policy servicing
  • Rating and quoting new and renewal business
  • Prepare marketing files containing all applications, loss runs, MVRs, and other documents required to underwrite risks
  • Preparing proposals for new and renewal clients
  • Reviewing (and processing) all applications, renewal requests, policies, endorsements and audits for accuracy
  • Binding coverage and confirming with client
  • Collaborate with commercial lines team in cross selling and account rounding
  • Assisting colleague Commercial Lines Account Managers as needed, including working with clients and Producers on colleague Account Manager accounts

Knowledge, Abilities and Skills

  • Strong organizational skills; ability to discern priority and initiative.
  • Knowledge of standard commercial lines carriers’ systems is a huge plus (Liberty Mutual, Travelers, State Fund, Mercury, Hanover, Hartford, etc.)
  • Excellent product knowledge for a lines of business
  • Excellent Computer skills, specifically AMS 360, CRMs, Microsoft Office Suite (experience with Adobe Acrobat/Bluebeam, MS Publisher and/or InDesign preferred)
  • Excellent verbal and written communication skills as well as strong interpersonal skills.
  • Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions and percentages.
  • Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form.

Education and/or Experience:

  • Account Manager must be fully licensed as a Property & Casualty Broker/Agent
  • Five (5) years or more of insurance industry work experience, but no less than three (3) years of specific experience with agent side commercial lines
  • Previous roles as a CSR, Account Manager, and/or Sales Support preferred
  • Associate's degree (A.A.), or greater (B.A., etc.) from two-year college or technical school preferred
  • Account Manager should have thorough understanding of insurance industry, Commercial Lines underwriting, products and coverage.

***This is a full time, in-person position, Limited hybrid work options may be considered once onboarding and probationary periods have been fulfilled

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